Privacy Policy

This privacy policy ("Policy") describes how Master Trades Association ("MTA", "we", "us" or "our") collects, protects and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide on our website and any of its products or services (collectively, "Website" or "Services"). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Collection of Personal Information

We receive and store information you knowingly provide to us when you complete any online forms on the Website, including when you apply for Recognition of Prior Learning (RPL), trade licensing services, business solutions, or request information about our services. This information may include your:

• Full name and contact details

• Trade qualifications and experience

• Employment history and references

• Evidence of skills and work experience

• Business information for CRM and marketing services

• Financial information necessary for processing payments

You can choose not to provide us with certain information, but then you may not be able to take advantage of some of our Services. Users who are uncertain about what information is mandatory are welcome to contact us.

Collection of Non-Personal Information

When you visit the Website, our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences, the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, the information you search for on our Website, access times and dates, and other statistics.

Use and Processing of Collected Information

Information collected may be used to:

• Process and evaluate your RPL application and evidence

• Assist with trade licensing applications

• Implement and manage business solutions including CRM systems

• Develop and maintain websites and marketing campaigns

• Support AI call answering and booking services

• Send notification emails such as application updates, confirmations, etc.

• Improve our Website and Services

Non-Personal Information is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user.

We process Personal Information related to you if one of the following applies:

• You have given your consent for one or more specific purposes

• Provision of information is necessary for the performance of an agreement with you

• Processing is necessary for compliance with a legal obligation

• Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party

Information Transfer and Storage

Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

As an Australian business, Master Trades Association primarily stores data within Australia. However, some of our third-party service providers may store information in data centres located outside Australia. We take reasonable steps to ensure any overseas recipient deals with your personal information in accordance with the Australian Privacy Principles.

Your Rights

Under Australian privacy law, you have the right to:

• Access your Personal Information

• Correct inaccurate or incomplete information

• Request deletion of your Personal Information in certain circumstances

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Office of the Australian Information Commissioner

How to Exercise These Rights

Any requests regarding your Personal Information can be directed to Master Trades Association through the contact details provided in this document. These requests can be exercised free of charge and will be addressed as promptly as possible and always within 30 days.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Privacy of Children

We do not knowingly collect any Personal Information from children under the age of 16. If you are under the age of 16, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy.

Newsletters and Marketing

We offer electronic newsletters and marketing communications to which you may voluntarily subscribe. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us directly.

Cookies

The Website uses "cookies" to help personalise your online experience. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Do Not Track signals

Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, this Website is not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your personal information.

Information Security

We secure information on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorised access, use, modification, and disclosure of Personal Information.

However, no data transmission over the Internet can be guaranteed as completely secure. While we strive to protect your Personal Information, we cannot guarantee the security of information transmitted to us.

Data Breach

In the event of a data breach that may result in serious harm to individuals, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme under the Privacy Act 1988.

Changes to This Policy

We reserve the right to modify this Policy at any time, effective upon posting of an updated version on the Website. When we do, we will post a notification on the main page of our Website. Continued use of the Website after any such changes constitutes your consent to such changes.

Acceptance of This Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorised to use or access the Website and its Services.

Contacting us

If you have any questions about this Policy, please contact us.